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31	Economics and Management	ABS-22
Empirical analysis of salt production : non-physical factors Eni Puji Estuti (a*), Wachidah Fauziyanti (b), Silvia Hendrayanti (c) STIE Semarang Abstract Salt productivity in Indonesia still needs to be done in-depth analysis. Indonesia^s sea potential as a maritime country has not been done to its full potential, as evidenced by salt imports that are still run by the government. This study aims to analyze salt productivity in terms of the role of salt farmers. The methods used are multiple regression analysis, path analysis and descriptive methods. Results found from this study showed the direct influence of age did not affect salt productivity, skills affected salt productivity. In this study, the experience was unable to mediate age variables and skills to salt productivity. The conclusion obtained from this study is that the skills of farmers are very important in increasing salt productivity because understanding and taking the right activities are needed in producing salt. Experience is not needed in producing salt because farmers have carried out this activity as an annual routine and have become a part of their lives during the dry season. Keywords: Productivity- age-experience--skill Share Link | Plain Format | Corresponding Author (eni puji estuti)

32	Economics and Management	ABS-35
Building Trust in Managers through Agile Practices in a Dynamic Environment Bulent AKKAYA(a) a) Dr. Manisa Celal Bayar University/Turkey, bulent.akkaya[at]cbu.edu.tr, https://orcid. org/0000-0003-1252-9334 Abstract The purpose of this study is to examine how six agile practices -team collaboration, competency, flexibility, quickness, changed oriented, result oriented- may support and enhance trust in managers. A quantitative method was used in this study. Based on a sample of 269 employees from Turkey, research analyzed the relationship between study^s variables by using SPSS programs. The study indicates which specific aspects of (women) agile leadership contribute to increasing trust in the managers. Female managers have faced many critical challenges in today dynamic environment. Through the lens of managing effective organizations in a variety of contexts, this study provides important insight into the link between women^s agile leadership behaviors and trust in managers. Because there is limited studies about trust in managers in agile context and agile practices(dimensions) in literature. This research is one of the first study to research the impact of agile practices (dimensions) on trust in managers. While dynamic environmental conditions and team members^ personal attributes must be taken into account, agile women leaders practices may also help to create trust among team members and enhance trust in managers. Keywords: Agile leadership, Female manager, Trust in manager, Agile women leadership, Dynamic environment Share Link | Plain Format | Corresponding Author (Bulent AKKAYA)

33	Economics and Management	ABS-36
THE RELATIONSHIP BETWEEN JOB EMBEDDEDNESS AND CAREER SUCCESS Bulent Akkaya (a*), Ana Kazaishvili(b) a) Dr., Manisa Celal Bayar University/Turkey, bulent.akkaya[at]cbu.edu.tr, https://orcid. org/0000-0003-1252-9334 b) Dr., International Black Sea University, Georgia, ann.kazaishvili[at]gmail.com,https://orcid. org/0000-0001-8561-7699 Abstract Background and Aim: The need to manage personnel in today^s highly competitive and volatile workplace has made retention research relevant and vital. A fundamental topic in management research is what dynamic and adaptive behaviours of managers motivate employees to stay with their company. In this study, we proposed that job embeddedness may actually strengthen employees^ career success. Therefore, this study argued that the relationship between job embeddedness and career success in service organizations. Materials and Methods: Data were collected by three scales from a sample of 469 Turkish service organisation employees and were analysed using moderated structural equation modelling (path analysis) with Amos program. Findings: The findings indicated that job embeddedness was positively and significantly related to career success. Conclusion: The findings broaden the management field by providing new perspectives into how workers^ job embeddedness impacts with career success. The study contributed to the existing of research point out the importance of workers^ career success and development needs in the management field and practice. Improving work environments and policies to meet workers^ developing career success needs and job embeddedness may be critical to sustaining employee-organization communication and encouraging them. Research limitations/implications: These findings contribute to the understanding of the relationship between employee job embeddedness and career success. The findings are limited by the data from service organizations in Turkey. Keywords: Job embeddedness- Career success- Management- Service organization Share Link | Plain Format | Corresponding Author (Bulent AKKAYA)

34	Economics and Management	ABS-39
The Rapid Trajectory of Digital Zakat Payment in Indonesia under the Pandemic: Case of the collaboration between BAZNAS and GoPay Mari Adachi Ritsumeikan University, Kyoto Abstract The objective of this study is to explore the new practice of digital zakat payment in Indonesia under the current pandemic situation. The method used in this study is a qualitative approach. Since this study is just started from April 2021, the data is obtained through: the online interview with BAZNAS president director, Several Onilne News, Library research, namely by examining documents both officially published or contained in all printed materials, as well as in electronic form relating to the topics discussed. In addition to this, ^Gopay digital donation outlook 2020^ and the other official information from GoPay are mainly used as a secondary sources. The finding of the study indicated that the trajectory of the huge digital platform GoPay for zakat donation is quite rapid, but not yet systematized. It^s because the application^s user interface is frequently changed like GoPay Good, Gogive and Gobills. In terms of the distribution, recipients do not receive a digital benefit, which could be improved in the future. Keywords: Zakat, Digital donation, GoPay, BAZNAS Share Link | Plain Format | Corresponding Author (Mari Adachi)

35	Economics and Management	ABS-41
How deep is your love? Understanding word of mouth and brand forgiveness as the outcome of brand love Ristianawati Dwi Utami (a,b*) a) School of Management, Wuhan University of Technology, China b) Prodi Manajemen, Universitas Teknologi Yogyakarta, Indonesia * ristianawati.utami[at]staff.uty.ac.id Abstract Over the last few years, the concept of brand love has received increasing attention from researchers. Brand love is a novel marketing concept that explains and predicts variation in desired post-purchase behavior. This study aims to determine the effect of brand love on word-of-mouth and brand forgiveness. The assumptions were validated using data from an online poll that elicited a total of 181 valid responses. The data were analyzed using Smart PLS 3. The result mostly validates the hypothesis by demonstrating that brand forgiveness and word of mouth are positively connected with brand love outcomes. This research can contribute to the body of knowledge, particularly about the outcome of brand love. The study discovered that brand lovers are more likely to spread the word about their favorite brands and are more forgiving in times of disappointment. Keywords: Brand love, Word of mouth (WOM) , Brand forgiveness, Customer brand relationship Share Link | Plain Format | Corresponding Author (Ristianawati Dwi Utami)

36	Enterprise Resource Planning	ABS-3
Visualization of Fintech Research Trends (Financial Technology) Using VOSViewer Monika Handayani, Muhammad Hendra Sunarya, Muhammad Bahit Politeknik Negeri Banjarmasin Abstract Nowadays technology in the field of economics and financial services, almost everything can be done by users with the help of gadgets, such as payments, fund transfers, loans, fundraising, to asset management can be done quickly and briefly thanks to modern technology. Fintech or an abbreviation of financial technology is very popular among those who are active in finance and technology. Studies related to fintech research trends on the role or influence of fintech in financial services from 2010 to 2020 are still very limited. Therefore, this study aims to show trends in the last 10 years of articles regarding fintech (financial technology) in financial services. The trends in question include (1) authors, (2) author affiliations, (3) keywords, (4) research topic relationships with keywords, (5) citations, (6) popular websites, and (7) citation collaborations. Publish or Perish software is used to search for articles in Crossref, Scopus, Google Scholar, Web of Science, Microsoft Academic and IEEE databases. Mendeley software is used to process references that have been collected and then extracted into a file with RIS format, then the RIS file is processed using VOSViewer to visualize fintech research trends about the role or influence of fintech in financial services from 2010 to 2020 Keywords: Visualization, fintech (financial technology) and VOSViewer Share Link | Plain Format | Corresponding Author (Monika Handayani)

37	Entrepreneurship	ABS-4
THE ROLE OF ENTREPRENEURSHIP ORIENTATION IN MEDIATION OF SOCIAL CAPITAL AND INNOVATION TO INCREASE MARKETING PERFORMANCE OF SMALL MEDIUM ENTERPRISES (SMEs) Achmad Zaini (a) , Diana Eka Poernamawati (b) State Polytechnic of Malang (a) State Polytechnic of Malang (b) Abstract Abstract - This study aims to analyze the role of entrepreneurship in mediating social capital and innovation to improve the marketing performance of SMEs. This research was conducted in East Java, Indonesia on exporting SMEs in East Java who are incorporated as followers of the Facebook account: UKM Jatim until May 2021, with a sample of 100 exporting SMEs. Research analysis using Partial Least Squares (PLS) method. The results showed that there were 4 direct correlations that had a significant positive effect, namely: the social capital variable on entrepreneurial orientation, social capital variable on innovation, the entrepreneurial orientation variable on marketing performance and the innovation variable on entrepreneurial orientation. There are 2 correlations that have no direct effect, namely: The social capital variable on marketing performance and the innovation variable on marketing performance. The results also show that there are 4 correlations that indirectly have a significant positive effect, namely: social capital variable on marketing performance through entrepreneurial orientation. Social capital variable on entrepreneurial orientation through innovation. The innovation variable on marketing performance through entrepreneurial orientation. And social capital variables on marketing performance through innovation and entrepreneurial orientation. There is 1 correlation that has no indirect effect, namely: social capital variable on marketing performance through innovation. These results indicate that the role of the entrepreneurial orientation variable is very important in order to increase the influence of social capital and innovation on marketing performance. This role is proven in the results of PLS calculations regarding the total indirect effect, namely: the correlation of social capital on marketing performance and innovation on marketing performance from previously no effect to influential. Likewise, the correlation of social capital on market Keywords: social capital, entrepreneurial orientation, innovation, marketing performance, East Java SMEs Share Link | Plain Format | Corresponding Author (Achmad Zaini)

38	Entrepreneurship	ABS-5
The Influence of Santripreneurs on the Realisation of Sharia Business in Malang Islamic Boarding Schools Raisa Fitri (a*), Sudarmiatin (a), Della Ayu Zonna Lia (a), Filianti (b) a)Department of Management, Universitas Negeri Malang Jalan Semarang No.5, Malang *raisa.fitri.fe[at]um.ac.id b) Department of Office Management, Universitas Pendidikan Indonesia Abstract This study aims to develop the potential of young entrepreneurs to improve the community^s welfare through the basis of Islamic boarding schools. This type of research is quantitative with a causal approach, and the population is an Islamic boarding school in Malang City. This research data collection by using a questionnaire. This study took a sample of 30 Islamic boarding schools in the city of Malang Islamic boarding schools that have the criteria for student independence programs in entrepreneurship by identifying and classifying students with entrepreneurial interests who are directly involved in business practices ranging from production, distribution, and sales. Data analysis method using Partial Least Square (PLS). The results showed that santripreneur had a significant positive effect on the realisation of sharia business. On the other hand, it also shows that the business entities in Islamic boarding schools have not proven to have a positive effect on sharia business. The final result of this study shows that the business entity is proven to be an intervening capable of mediating the influence of santriprenuer on sharia business. Keywords: Santripreneurship- Entrepreneurship- Islamic Boarding School- Sharia Business Share Link | Plain Format | Corresponding Author (Raisa Fitri)

39	Entrepreneurship	ABS-26
A study Preemptive Market Exsploitability and Marketing Performance : an Perspective of Resources Advantages Theory of Competition Tumpal P.Situmorang, Augusty Tae Ferdinand, and Farida INDRIANI (1) Diponegoro University (2) Wira Wacana Christian University Abstract A dynamic environment needs resource speed in exploration of market opportunity and development of innovative products needed by the market. A company that is able to enter the market ahead of its competitors will have its competitive position increased. Strategic entrepreneurship is related to creation of company^s competitive advantage in exploration of opportunity in a creative and innovative manner. Entrepreneurship drives small and medium enterprises to enhance their productivity and performance. Preemptive strategy effectively prevents competitors from entering the market. A resource that aggressively explores the market may potentially drive development and introduction of its products. The objective of this research was to settle the gap of research on entrepreneurial orientation with marketing performance. A new concept was used, Preemptive Market Exploitability, to settle the gap through the theory approach of the Resource-Advantage Theory of Competition. The research samples were owners and managements of small and medium enterprises of creative industrial sector, handicraft sub-sector in Solo, Jepara and Bantul, Central Java. The research samples consisted of 400 respondents that were sampled using a purposive sampling method. The structural equation was used for the test. The test results show that the preemptive market exploitability mediation variable between entrepreneurial orientation and marketing performance is capable of enhancing marketing performance. Quality based differentiation and use of technology are capable of enhancing marketing performance Keywords: Entrepreneurial Orientation, Preemptive Market Exploitability, and Marketing Performance Share Link | Plain Format | Corresponding Author (Tumpal P. Situmorang)

40	Management of Education	ABS-2
Implementation of Social Cognitive Theory and Autonomous Learning Approaches to Improve Students Learning Outcomes Ludfi Djajanto, Indrayati, Widi Dwi Ernawati Politeknik Negeri Malang Abstract The implementation of education using online learning facilities is very much needed in era of industrial revolution 4.0. Currently, especially for learning Organizational Behavior at the State Polytechnic of Malang, fully using online learning using the LMS Moodle platform, but the average online learning used is still simple and only in the form of providing material without interaction with students which causes low student learning outcomes. This study aims to examine the implementation of Social Cognitive Theory and Autonomous Learning approaches to improve student learning outcomes. This research is classroom action research and uses purposive sampling with the sample used is 114 students who take courses in Organizational Behavior at the Department of Accounting, State Polytechnic of Malang. The results showed that there was a significant difference between ordinary online learning and online learning with Social Cognitive Theory and Autonomous Learning approaches. The results of hypothesis testing prove that the implementation of Social Cognitive Theory and Autonomous Learning approaches has a positive and significant effect on increasing students learning outcomes in the Organizational Behavior course. Keywords: Keywords: Social Cognitive Theory, Autonomous Learning, Learning Outcomes Share Link | Plain Format | Corresponding Author (Ludfi Djajanto)

41	Management of Education	ABS-27
Linking Root Cause Analysis to Teaching Strategies in Accounting Course Nurafni Eltivia- Rosy Aprieza Puspita Zandra- Habibie Ed Die State Polytechnic of Malang Abstract Since the pandemic occurred, teaching and learning activities have been carried out online. Many students constrained to gain an in-depth understanding of a topic in a course in that situation. This study examined the student^s problems to learn Principle Accounting Course in Vocational Higher Education by using Root Cause Analysis (RCA). Then, linking the result of RCA in to teaching strategies. The data in this research gathered from the 1st year student of Accounting Department in State Polytechnic of Malang. The result of this study show that usually student get obstacles to learn because of lack of motivation, especially if the course less interactive and doesn^t fit to learning style of millennials Keywords: Accounting Course, Teaching Strategies, Root Cause Analysis Share Link | Plain Format | Corresponding Author (Nurafni Eltivia)

42	Management of Education	ABS-31
THE ETHICAL PRACTICES OF PLAGIARISM MANAGEMENT IN HIGHER EDUCATION Aisyah Vanadia Rubianto, Ima Kristanti, Putri Ayu Berlianingtyas Politeknik Negeri Malang Abstract this research aims to explore and identify students^ approach to minimize the plagiarism result. The method used is descriptive method with a sample of 241 students^ undergraduate thesis and final report from accounting department of State Polytechnic of Malang in 2020. The plagiarism test itself is conducted with Turnitin. Furthermore, before the document is tested, the researchers will first skim over it to make sure that there is no cheat to be found. The result is 139 documents need to be sent back to the students, since it is not feasible to be tested while 29 documents did not pass the plagiarism tolerance of 25%. It can be concluded from this result that students, particularly students in their last year of college in accounting department in state polytechnic of malang, needs to be more aware of how to construct a report in a constructive way and at the same time comply with the academic integrity. Keywords: plagiarism, ethics, research integrity Share Link | Plain Format | Corresponding Author (Aisyah Vanadia Rubianto)

43	Management of Education	ABS-33
Capturing Stakeholder Needs: A Case Study about Satisfaction Survey Follow-Up in The University. Dwi Narullia, Dhika Maha Putri, Fitri Purnamasari, Sheila Febriani Putri, Universitas Negeri Malang Abstract In order to maintain the stability of stakeholder trust, universities as one of the entities engaged in the service sector must be able to provide the best public services. Improving the quality of public services is important for institutions to gain better control over themselves. In addition, a service product must also pay attention to the quality it has, whether it is in accordance with the expectations and desires of the stakeholders. One of the efforts to maintain and improve public services is through a satisfaction survey. The inputs and suggestions obtained from the survey results should be followed up by improving the management of higher education institutions. This study aims to narrate stakeholder perceptions of the follow-up to the results of the satisfaction survey conducted by universities. Informants in this study are stakeholders at universities in Indonesia who have good ratings in public services, especially in terms of information disclosure. The research uses a qualitative method with a case study approach that utilizes primary data in the form of interviews. Based on the results of the study, it can be seen that stakeholders have a positive perception of the satisfaction survey conducted by universities. The survey is considered sufficient to accommodate inputs and suggestions given by stakeholders. However, only a small percentage of stakeholders felt that there was adequate follow-up or feedback on the results of the satisfaction survey. This is because stakeholders feel that there has been no significant change in management even though they have been given input through a satisfaction survey. Keywords: University, Stakeholder, Satisfaction Survey, Follow-up Share Link | Plain Format | Corresponding Author (Dhika Maha Putri)

44	Management of Education	ABS-34
ANALYZING THE NEEDS FOR AN ANDROID-BASED LEARNING MEDIA APPLICATION Kartika Dewi Sri Susilowati*, Nur Indah Riwajanti*, Muhammad Muwidha* * Accounting Department, State Polytechnic of Malang kartika.dewi[at]polinema.ac.id Abstract The goal of this research was to analyze the needs for developing android-based learning material in the Appraisal course. This is a descriptive exploratory study. Students in the Diploma IV Finance study program in the Accounting Department at the State Polytechnic of Malang, class of 2017, were the subjects of this research. A total of 39 students were randomly selected for the sample. Data were collected by means of observation during the learning process and distributing questionnaires to students. The findings of the observations demonstrate that the learning materials for the Appraisal course still rely on slides presentation/ power point media and handbooks/texts that are given both face-to-face and through e-learning. According to the results of the needs questionnaire analysis reveals that students need learning media that can guide them to be able to learn independently by repeating lessons anytime and anywhere in the form of applications that can be accessed using Android-based mobile phones. Keywords: Appraisal, Android-Based Learning Media, Learning Need Analysis Share Link | Plain Format | Corresponding Author (Kartika Dewi Sri Susilowati MBA.)

45	Taxation	ABS-19
The Interpreting Taxpayer Compliance in Tri Hita Karana^s Perspective Novrida Qudsi Lutfillah (a*)- Yenni Mangoting (b)- Riesanti Edi Wijaya (c) a) Jurusan Akuntansi, Politeknik Negeri Malang Jl. Jalan Soekarno Hatta No 9 Malang, 65141, Indonesia *novridabastomi[at]gmail.com b) Universitas Kristen Petra Jl. Siwalankerto No.121-131, Siwalankerto, Surabaya, 60236, Indonesia c) Universitas Surabaya Jl. Raya Rungkut, Kali Rungkut, Surabaya, 60293, Indonesia Abstract This study aims to interpret tax compliance to return to its essence, namely mutual welfare through relationships with God, fellow human beings, and with the environment using the value of Tri Hita Karana (THK). The Nusantara paradigm was chosen to be able to interpret tax compliance with THK values as a data analysis method. Tax consultants and taxpayers from Bali as informants in this study. The results show that taxpayer compliance should bring benefits as a form of gratitude to God (Parhyangan), bringing prosperity to humans (Palemahan) and the earth (Pawongan) physically and mentally. Keywords: Tax compliance- Archipelago Paradigm- Harmony- Tri Hita Karana. Share Link | Plain Format | Corresponding Author (Novrida Qudsi Lutfillah)

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