The Relationship between Accessibility of Telemedicine Services and Decisions on Use: A Cross-Sectional Study among Patient at X General Hospital, Malang Jennyla Puspitaning Ayu1*, Ida Herwati2
Department of Hospital Administration, Sekolah Tinggi Ilmu Kesehatan Kepanjen
Abstract
Background: One of the accessibility of telemedicine services is the ease of talking with telemedicine service providers and the accuracy of diagnosis. In a study conducted at Outpatient Hospital X, Malang Regency, it was found that as many as 65% of patients interviewed about the use of telemedicine admitted that they only knew about telemedicine services, for example Halodoc, Alodokter, Klikdokter and telemedicine applications that had been provided by the hospital, but had never used them directly. The patient admits that the application menu service in several telemedicine services is too complicated and not easy to use, especially for patients over the age of 45 years
Purpose: The purpose of this study was to determine the relationship between the accessibility of telemedicine service applications and the decision to use telemedicine service applications.
Methods: The design of this study was a cross-sectional study. This research was conducted in January 2023 at the Outpatient Installation of one of the hospitals in Malang Regency. The total sample for this study was 67 patients. The data were collected using a questionnaire method with Linkert scale about accessibility of telemedicine and decisions on use telemedicine. Statistical analyses were conducted using product moment correlation.
Results: The result showed that a significant relationship between the accessibility of telemedicine services and the use of telemedicine services. The significance is 0.000, because the significance is >0.05 then hypothesis is accepted.
Conclusion: The ease of talking to health care providers, the ease of hearing the voice of health service providers, the provision of diagnoses according to the patient^s condition, the patient can see clearly the health care provider or health worker, the patient is easy to use the telemedicine application affects the decision to use the telemedicine application in outpatient care Hospital X Malang Regency.
Keywords: Telemedicine, accessibility
Topic: Advanced health technology and medical treatment
