1. How does the integration of digital technology in online lending platforms impact
efficiency and consumer experience in Indonesia?
2. What challenges and opportunities does the high internet penetration in Indonesia
present for the digital economy, particularly in financial technology services?
3. What are the main consumer complaints reported by the Financial Services
Authority (OJK) against financial technology services in Indonesia?
1. The efficiency and experience of consumers in Indonesia
regarding this integration does not yet exist because to realize this
integration, a revision of Law 8/1999 is needed first. However, if it
can be explained further, consumers in this case are one of the
objects that are the source of research results, the collection of
consumers states that the existence of online loans makes it easier
for them to transact, on the other hand, when maturity is often
getting unfair treatment such as aggressive debt collection to the
dissemination of personal data, so in this paper after we find these
unfair gaps we try to formulate things that can protect consumers in
transactions, namely the agreement.
2. The main challenge is the misuse of personal data. Currently,
there is no specific regulation in Law 8/1999 on Consumer Protection
that specifically states that digital data is protected and should not
be disseminated, this is vulnerable to Debt Shaming behavior, where
business actors can access the personal data and use it as they wish.
3. OJK data shows that from January to July 2024, OJK received
17,003 (Seventeen Tauzen and Trhee) consumer complaints related
to the financial services sector. Of these, the financial technology
(fintech) sector recorded the most complaints, totaling more than six
tauzen cases, which accounted for Thirty Seven Persens 36.9% of
the total complaints received. Other complaints include the banking
sector and finance companies.
1. The efficiency and experience of consumers in Indonesia
regarding this integration does not yet exist because to realize this
integration, a revision of Law 8/1999 is needed first. However, if it
can be explained further, consumers in this case are one of the
objects that are the source of research results, the collection of
consumers states that the existence of online loans makes it easier
for them to transact, on the other hand, when maturity is often
getting unfair treatment such as aggressive debt collection to the
dissemination of personal data, so in this paper after we find these
unfair gaps we try to formulate things that can protect consumers in
transactions, namely the agreement.
2. The main challenge is the misuse of personal data. Currently,
there is no specific regulation in Law 8/1999 on Consumer Protection
that specifically states that digital data is protected and should not
be disseminated, this is vulnerable to Debt Shaming behavior, where
business actors can access the personal data and use it as they wish.
3. OJK data shows that from January to July 2024, OJK received
17,003 (Seventeen Tauzen and Trhee) consumer complaints related
to the financial services sector. Of these, the financial technology
(fintech) sector recorded the most complaints, totaling more than six
tauzen cases, which accounted for Thirty Seven Persens 36.9% of
the total complaints received. Other complaints include the banking
sector and finance companies.
