The Effect of Commitment and Communication on Performance with Organizational Citizenship Behaviour (OCB) as an Moderating Dewi Ulfah Arini, Agita Tunjung Sari, Puji Rahayu
Universitas Semarang- Universitas Persada Indonesia
Abstract
This study aims to analyse the effect of commitment and communication on employee performance with Organizational Citizenship Behavior (OCB) as an moderating. Using a quantitative method with a survey approach, data was collected through questionnaires distributed to 100 employees. Path analysis techniques were used to examine the direct and indirect relationships between commitment, communication, and performance, as well as how OCB mediates these influences. The results showed the reliability and validity values of Commitment are (0.806- 0.720), Communication (0.837- 0.606), OCB (0.907- 0.729), and Employee Performance (0.880, 0.627). So the final result shows that commitment and communication significantly affect employee performance, and OCB plays an important role in strengthening this relationship. The findings provide strategic insights for organizations in improving performance through increased commitment, effective communication, and OCB behaviors in the workplace.
Keywords: Commitment, Performance, Organizational Citizenship Behaviour, Communication
