Chatbot for PENS Library Services Using Text Mining and Rule-Based Methodsact Ira Prasetyaningrum,Feby Nihayatus Shibghoh,Arna Fariza
Politeknik Elektronikam Negeri Surabaya
Abstract
The PENS-library needs to carry out innovations so that services at the library can provide optimal support for its users. The proposed solution is an online library with chatbot AI technology using automatic interaction through websites and messaging apps. The chatbot will enable users to receive quicker responses without human supervision. The feature extracts the keywords of user questions and provides appropriate answers. Currently, information services at the PENS library can only be obtained directly, which makes it vital to create assistance between students and the library to quickly, easily, and accurately get the information needed. A rule-based method will be implemented in the development of this chatbot so that the answers provided will be consistent and precise, as seen in the study by Soyusiawaty and Febi (2023) with an accuracy of 90.71%. This research presents the development of a rule-based chatbot intended for the service of information about the PENS library, a way to increase efficiency, service quality improvement, and the level of students^ access to information.ease Just Try to Submit This Sample Abstract
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