Analysis Of Digital Service Implementation In An Efforts To Improve The Quality And Efficiency Of Village Government Services Adrian Irnanda Pratama, Jaroji and Cindy Cleodora
Bengkalis State Polytechnic
Abstract
This research evaluates the implementation of the ^SMART Desa^ application in 86 villages within Bengkalis Regency, aimed at improving public service delivery at the village level through digitalization. The study employs a descriptive and evaluative methodology, utilizing quantitative data collected from 100 respondents, including both village officials and community members. The analysis focuses on key aspects of the application, such as its usability, service quality, efficiency, and the challenges encountered during its implementation. Results indicate that the ^SMART Desa^ application has generally been well-received, particularly in enhancing the efficiency of administrative processes and increasing community participation in village governance. However, the study also identifies several improvement, including transparency, accessibility, and technical difficulties. Future studies include exploring the impact of digital literacy on the application^s effectiveness, incorporating qualitative insights, and investigating the long-term sustainability of digital services in rural areas.
