The Role of Competency Mediation on the Influence of Communication and Work Environment on the Performance of Cooperative Management Tiara Dinar Aulia, Boge Triatmanto, Maxion Sumtaky
Student at Post Graduate, Universitas Merdeka Malang
Post Graduate, Universitas Merdeka Malang
Post Graduate, Universitas Merdeka Malang
Abstract
This study aims to investigate the influence of communication, and work environment, on the performance of cooperative management with competence as an intervening variable in Malang City. The research^s focus is Multi-Business Cooperatives and has Cooperative Identification Number Certificates from the Indonesian Ministry of Cooperatives and SMEs. The population in this study were all cooperative management who had attended cooperative training, and the sample was taken using conditional Simple Random Sampling with a total of 173 respondents. Structural Equation Modeling (SEM) analysis tool from the AMOS statistical software package. The results of the study show that the way cooperative leaders communicate with members plays a role in improving the performance of leaders. The relationship between cooperative management is comfortable- mutual trust between management is an indicator of a non-physical work environment that directly influences the effectiveness of increasing the performance of cooperative management. Increasing the competency of individual cooperative leaders also plays an essential role in improving performance. The critical findings of this study indicate that the effectiveness of communication and the non-physical work environment will enhance the performance of management if it is through increasing the competence of cooperative administrators.
Keywords: competence- communication- non-physical work environment- cooperative management.
