Enhancing the Performance of Hotel Employees by Fostering Job Satisfaction, which is shaped by Competency and the Work Environment
Iwan Boediherwanto, Boge Triatmanto, Bambang Supriadi

University of Merdeka Malang

Abstract

This study aims to analyze the effect of Competence, work environment, and organizational culture on the job satisfaction of hotel employees in DI Yogyakarta. They are analyzing the influence of Competence, work environment, and organizational culture on the performance of hotel employees in DI Yogyakarta and analyzing the effect of Competence, work environment, and organizational culture on employee performance through hotel job satisfaction in DI Yogyakarta. This research method uses quantitative analysis techniques carried out by structural equation modelling (SEM), which will be processed using the AMOS and SPSS programs. The population in this study were all employees of star hotels in DI Yogyakarta (168 hotels), with a workforce of 3,256 men and 1,268 women for a total of 4,524 (Bappeda DIY, 2023). They had a minimum working period of 5 years, and the number of samples in the study was 151 people. The results of this study indicate that competence, work environment and organizational culture can create job satisfaction. Competence, work environment, and organizational culture can improve employee performance. Competence, work environment, and organizational culture can improve employee performance through hotel employee job satisfaction. The research results can positively contribute to developing management science or disciplines regarding performance theory and this research is expected to positively contribute to decision-making for hotel management related to improving performance through employee competence, work environment, organizational culture, and job satisfaction.

Keywords: Performance, Job Satisfaction, Competency, and Work Environment

Topic: Green Management and Business