Aspects of Consumer Behavior in the Use of Health Services: A Systematic review of studies from 2012 - 2022
Ricko Pratama Ridzkyanto

a) Student at The Management Science Doctoral Program, Airlangga University, Surabaya 60286, Indonesia
*ricko.pratama.ridzkyanto-2021[at]feb.unair.ac.id

Abstract

Background: Utilization of health services is a necessity for consumers when sick and preventing disease. The 2018 Basic Health Research results show that easy access to hospitals is very difficult at 26%, easy access to health centers is very difficult at 29%, and easy access to clinics is very difficult at 32%.

Objective: to assess the application of the Behavioral Model of Health Services Use developed by Andersen.

Method: Systematic review using Scopus in 2012 - 2022, which includes the application of the Behavioral Model of Health Services Use

Results: Based on the results of the journal search, each indicator was mapped in each variable, namely the Predisposing factors, Enabling factors, Need factors, Health Service Utilization variables

Conclusion: By mapping, it will know which indicators have the most and which research the least so that the indicators that examine the least will use in further research.

Keywords: health services utilization, enabling factors, predisposing factors, need factors, Behavioral Model of Health Services Use, systematic review

Topic: Marketing management (colloquium)