VALIDITY OF PEACE DEEDS IN DISPUTES BETWEEN BUSINESS ACTORS AND CONSUMERS
Desak Gde Dwi Arini, I Nyoman Subamia

Universitas Warmadewa

Abstract

The existence of business actors as existing company providers has been able to reduce the unemployment rate that occurs by providing employment opportunities and business actors have produced business products for goods and or services. However, the existence of business actors or companies that provide goods and or services is currently still not enough to accommodate their production results properly, due to the imbalance between consumer rights and business actors. The purpose of this study is expected to provide new thoughts to business actors who wisely apply the provisions of Law Number 8 of 1999 concerning Consumer Protection. The collection of legal materials in library research is a documentary technique, which is collected from archival studies or literature studies such as books, papers. In addition, the interview is also one of the techniques of collecting legal materials that support the documentary technique in this study and serves to obtain legal materials that support the research if needed. The handling of legal protection for consumers through government agencies that are out-of-Court pleading institutions is a request for peace against the actions of parties who feel aggrieved by the Actions of the Company. Thus, the government agency authorized to resolve consumer disputes is the Consumer Dispute Resolution Agency (BPSK).

Keywords: Validity, Deed of Peace, Dispute, Business Actors, Consumers.

Topic: Law on Tourism