Transformation of Consumer Legal Protection Policy on Power Outages in the Era of Industry 4.0 in Makassar City
Sri Lestari Poernomo, Azwad Hambali

Faculty of Law, Muslim University of Indonesia

Abstract

Power outages occurring in Makassar City, especially in the era of Industry 4.0, have become a frequent issue and have resulted in losses for consumers. Therefore, consumer legal protection policies need to be adjusted with technological advancements and the transformation of Industry 4.0 to provide effective protection for consumers. This study aims to analyze the transformation of consumer legal protection policy concerning power outages in the era of Industry 4.0 in Makassar City. The research method used is a normative juridical method with a legislative approach and theoretical concepts. The results of the study indicate that the transformation of consumer legal protection policy needs to be carried out through several stages, including improving the quality of electrical services, enhancing the capacity of electricity providers, and upgrading the quality and capacity of dispute resolution institutions. Additionally, consumer legal protection needs to be reinforced by adopting new regulations, including Law Number 8 of 1999 concerning Consumer Protection: This law emphasizes the importance of protecting consumer rights and demands good quality of service from service providers, including in terms of electrical services, Law Number 30 of 2009 concerning Electricity: This law regulates the procurement and provision of reliable and quality electric power for the community, Government Regulation of the Republic of Indonesia Number 14 of 2012 concerning the Provision and Utilization of Electricity Aimed at Improving Community Welfare: This regulation sets service standards and supervises the provision and utilization of electricity. In conclusion, consumer legal protection policies regarding power outages in the era of Industry 4.0 in Makassar City need to be adapted to provide effective protection for consumers. In this regard, collaboration between the government, electricity providers, and consumer protection agencies is necessary to achieve optimal protection for consumers.

Keywords: Transformation, Policy, Legal Protection, Consumer, Power Outage, Industry 4.0 Era, Makassar City.

Topic: Law on Business, Business Competition, and Prohibition of Monopoly