THE INFLUENCE OF DISCIPLINE, LEADERSHIP AND WORK ENVIRONMENT TOWARD EMPLOYEE PERFORMANCE AT BPJS KETENAGAKERJAAN IN DKI JAKARTA BRANCH
Ceci Arbaina (a), Didin Hikmah Perkasa (b*), Maria Imelda Novita Susiang (c), Ryani Dhyan Parashakti (e)

a, b, c, d) Program Studi Manajemen, Universitas Dian Nusantara
b*) didin.hikmah.perkasa[at]undira.ac.id

Abstract

Abstract
Employee performance is the result of work that has a strong relationship with the strategic goals of the company. The company performance is largely determined by the human resources in it. Supposing that the employees have good discipline and have a sense of security and convenience in the work environment, consequently employee performance can improve well. The results obtained from the observation of questionnaire distribution data of 25 respondents, there were problems faced by employees at BPJS Ketenagakerjaan DKI Jakarta Branch, for 36% did not agree in working together or in other words they preferred to work independently, 40% stated that there was no motivational encouragement from the leaders and other employees, 40% of unclear task instructions from the leaders, 36% of the leaders have not been able to create conducive relationships and atmosphere, 36% of the leaders are not tech-savvy (technology illiterate), 44% of the leaders are subjective to employees, 80% of the leaders and policies frequently tend to substitute, 44% lack of bonding, 40% lack of support from colleagues, and 44% physical environment factors. This study aims to determine the influence of discipline on employee performance, the influence of the work environment on employee performance, and the influence between discipline and work environment on employee performance at BPJS Ketenagakerjaan DKI Jakarta Branch.

Keywords: discipline, leadership, work environment, employee performance

Topic: Business, Corporate Governance, and Accounting